Customer Service

Questions about an order, a build, shipping or a policy? Email us and include your Shopify order number if your question is about an existing order.

Before You Email

Most answers are already on the site: the FAQ covers hair, bundles, lace, cap sizing, timelines and payment plans. The Shipping & Delivery Policy covers production time, transit time, tracking and lost or returned packages. The Custom Order & Refund Policy covers returns, exchanges and cancellations on custom units.

Order Questions

Include your Shopify order number and, if your question is about a custom build, your Build Reference. That lets us pull up your exact selections and inspiration photos without any back and forth.

Color Questions Before You Buy

If you are not sure which color service your inspiration photo needs, start with the What Do I Order guide. You can also upload your photo inside the builder and we will confirm the correct tier before any color work begins.