Shipping & Refund Policy

Refund & Return Policy

• All sales are final. Due to the nature of custom hair products, no refunds, exchanges, or cancellations are accepted.

• Customers are responsible for providing accurate head measurements before purchasing. We are not liable for improper fit.

• Refunds are only granted in the rare event of an error on our part (e.g., incorrect product sent).

• Hair color may look different in various lighting (natural, white, or warm). This is not considered a defect.

Processing & Shipping Policy

• Processing Time: Pre-order wigs require 13–16 business days.

• Shipping Time: U.S. orders arrive in 4–7 business days via UPS. International orders may take 7-10 business days.

• Overnight Shipping: Begins after processing is complete, not the order date.

• Orders placed on weekends start processing the next business day. Holidays are excluded.

Shipping Details

• All orders require a signature upon delivery and include insurance for protection.

• Tracking details are sent by email once shipped. Please allow up to 48 business hours for tracking to update.

• The billing address must match the shipping address for security purposes.

• The required Buyer Form must be completed before fulfillment.

Responsibility After Shipment

Once UPS receives your package, we are not responsible for delays, damage, or lost/stolen parcels. All packages are insured for order protection.

Agreement

By purchasing, you confirm that you have read and agree to these policies. 

Instant download items don’t accept returns, exchanges or cancellations